FREE & EASY RETURNS
Tyndale gladly accepts returns of unwashed, unworn items within 60 days, where allowed by your company’s return policy. You can view your company’s return policy anytime in the “Order & Return History” screen.
Our online return process is fast, friendly to the environment, and completely free. Just follow three simple steps:
Login to your account and click “Order & Return History.” Select your order and follow the prompts to print your FREE Return Shipping Label and Return Slip for eligible items. You can also request an exchange for the same item in a different size or color.
Package the return with the Return Slip and securely attach the Return Shipping Label to the outside, using clear tape. Drop it off at your company UPS pick-up or any UPS location. You can find your nearest UPS location by visiting www.UPS.com and clicking “locations.”
Your credit is automatically processed as soon as your return is scanned at our distribution center! We will send you an email confirming your return.
1What if I Don’t Have Access to a Computer or Printer?
We are here to help process your return! Contact our US-based customer service team at 800-356-3433 to request a printed return label and return slip by fax or mail.
2When Will My Account Be Credited?
Your account is credited when your return is received and scanned at Tyndale’s distribution center. We will send you an email confirming your return.
3What if I Want to Exchange?
You can use the online process to request an exchange for the same item in a different size or color.
If you would like to order a completely different item instead, complete the online process to return your unwanted item. Then, go back to your custom catalog and enter a new order. Keep in mind that your remaining balance will not reflect pending return credits until the return is received at our distribution center.
4What if I Forget to Enclose the Return Slip in my Return?
Don’t worry! Tyndale can still process the return as long as the Return Shipping Label is securely attached to the outside.
5What if the Online Process Does Not Give me the Option to Return or Exchange a Particular Item?
The Return Shipping Label and Return Slip can only be printed for items that fall within your company’s policy and were received within the last 60 days.
6What if I’m shipping from Canada?
Follow the same process as above but use FedEx instead of UPS.
7I shipped from Canada and I did not receive my returned garment(s) back. What happened?
Returned items that have been washed, worn, altered, embellished (if applicable), or damaged are forfeited and not returned to you. Please contact customer service if you have questions about forfeited items.