Free & Easy Returns
If you are not 100% satisfied with your purchase, Tyndale gladly accepts returns of unwashed, unworn, and unaltered items within 60 days, where allowed by your company’s return policy.
Our online return process is fast and completely free. Just follow three simple steps:
Log in to your account and click “Orders & Returns.” Select your order and follow the prompts to print your FREE Return Shipping Label and Return Slip for eligible items.
For Tyndale FRC (retail) shoppers: click your Account Name to open the dropdown, then select ‘Order & Return History.'
Log in to a Company Managed Account Log in to TyndaleFRC Express Shop Tyndale FRC Marketplace
Once the label and slip are printed, place the return items and Return Slip inside a bag or box. Seal the box or bag shut and securely attach the Return Shipping Label to the outside using clear tape. Drop it off at your company UPS pickup or any UPS location.
You can find your nearest UPS location by visiting www.UPS.com and clicking “locations.”
Keep in mind that your remaining balance will not reflect pending return credits until the return is received at our distribution center.
Your account is credited when your return is processed at our distribution center, typically within one week of receipt.
We will send you an email confirming your return.
You can always visit your Order History page for the latest status of each order.
You can view your company’s return policy anytime in the Order History screen. Each item will indicate if your company policy allows returns. For Managed and TyndaleFRC Express programs, your company may allow returns of logoed items — check with your supervisor.
Returns FAQ
1What if I don’t have access to a printer?
We are here to help process your return! Contact our US-based customer service team at 800-356-3433 to request a printed return label and return slip by fax or mail.
2When will my account be credited?
Your account is credited when your return is processed at our distribution center, typically within one week of receipt. We will send you an email confirming your return.
3What if I want to exchange an item?
Returns and replacements are handled as two separate transactions. If you would like to exchange, follow the steps above to return your unwanted item, then go back to your online catalog and enter a new order for your desired replacement. Keep in mind that your remaining balance will not reflect pending return credits until the return is processed at our distribution center. You will receive an email when your return has been processed and your account has been credited.
4What if I forget to enclose the return slip in my return?
Don’t worry! Tyndale can still process the return as long as the Return Shipping Label is securely attached to the outside.
5What if the online process does not give me the option to return a particular item?
The Return Shipping Label and Return Slip can only be printed for items that fall within your company’s policy and were received within the last 60 days.
6What is my company return policy?
Log in to your Tyndale account. Navigate to the order history page and select your order. Your return policy will be listed next to eligible items.
7Is there a video to walk me through the process?
A returns walkthrough video is available for Managed Programs. Access the video via your RESOURCES tab after logging in to your Managed Program Account.
8What happens if I send back a return with an item that doesn’t meet requirements?
Unfortunately, we are unable to accept and process returns that do not adhere to your company return policy. Please only send back items that comply with your return policy and, for online orders, are officially processed through the return process on our website.
Ineligible items will be sent back to you without credit to your account.
9Can I return a logoed/embellished garment?
Your return policy is set by your company. You can view eligibility information by item in the Orders & Returns section of your online account. If you have any further questions on your company’s policy, please reach out to Customer Service at 215-766-5660.
10What if I’m shipping from Canada?
Please visit our page, Free and Easy Returns from Canada.