Customer Spotlight: American Electric Power (AEP)

Since developing and establishing Managed Apparel Programs as the industry benchmark over 35 years ago, Tyndale is the trusted supplier of goods and services for hundreds of companies across the US – and we have a 98% customer retention rate! Why do customers choose our turnkey solution and stay with us year after year? We could tell you, or better yet, you could hear it from our customers – in their own words!

Read on and download the case study below to learn about American Electric Power’s (AEP) experience and how Tyndale’s program works for them today:

Until 2009, AEP was in a direct purchase program with limited inventory, size range, product selection, availability of women’s products, and little to no customer service. The program was almost entirely online, using a site that offered only basic self-serve functions and didn’t even display employees’ available balances. That’s where Tyndale came in, leading the transition to a direct purchase managed allowance program for arc-rated flame resistant (FR) clothing and protective boots, with comprehensive service and individualized delivery to more than 4,500 employees. With Tyndale, employees choose a preferred combination of AEP-approved garments by a variety of leading brands, including Tyndale’s own line of USA-made FR clothing. Employees enjoy best-in-class online ordering, an extensive selection of available items – including those made by Tyndale and other leading brands, flexible returns and exchanges, and customer service by web and phone, while Management enjoys hard cost savings, spend enforcement, reliable delivery, reporting services, customer support, technical expertise and guidance, product quality tracking, and more.  Employees and Management alike now benefit from Tyndale’s extensive size range – with stock sizes ranging from Small to 5XL and Long/Tall sizes, substantial on-hand inventory, and the industry’s widest offering of products made specifically for women.

Brent Stegner, Manager of Work Procedures and Human Performance, now oversees the program. Download the Case Study below to read all about Brent’s experience and how a Tyndale-managed program positively impacts both the company and his role:

Click Here to Download Full Version

Click Here to Download Abridged Version

This is the third post in a series of Tyndale customer testimonials – to read our first customer spotlight on Alliant Energy, click here, and to read our second spotlight on Eversource Energy, click here.

Interested in learning more about Tyndale’s Managed Apparel Program and how it could work for you and your company? Visit our website and contact the National Sales Executive serving your area to start the conversation. We look forward to hearing how we can improve your current program.

Special thanks to Brent Stegner for sharing his experience.

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